When you register to “Free Trial” at our website – www.upsolver.com (the “Website”), otherwise request information about our “In Memory Data Preparation Platform” and our professional services (collectively the “Services”), or request support with respect to such Services, we will collect the personal information you voluntarily provide us. The personal information we collect may include contact information such as your name, email address, telephone number, address, contact preferences, job title, nature of your communication and additional personal information. In addition, our customers may also voluntarily provide us (or third parties on our behalf) billing and transactional information. Please note that you have no legal obligation to provide us with any personal information and the submission of such information is entirely subject to your sole discretion and consent. However, if you will not provide us with the required personal information we may not be able to provide you with the information/services requested by you.
When you are visiting our Website, we or our Service Providers (as defined below) may automatically collect certain information, such as your internet protocol (IP) addresses, Internet service provider, domain server, type of computer, browser type and language, referring and exit pages and URLs and amount of time spent on particular pages. Please note that we have no legal power to enforce internet service providers that allocated your internet protocol (IP) addresses which are used in your access to the Website, to provide us your identifying details. The above-mentioned collected information does not necessarily reveal your identity directly but under some jurisdictions applicable data protection laws, this information may be considered as personal information.
Upsolver uses the information that you voluntarily provide us (as set forth under Section 2 above) to (i) engage in transactions with you; (ii) process transactions by using payment, credit card and other billing information, provided by you; (iii) provide you support or other Services you have ordered (iv) send administrative or Services-related information to you (“Service Announcements”); (v) answer you inquiries and provide you information regarding the Services; (vi) provide a personalized experience and implement preferences you request; (vii) offer you additional Services which may interest you; (viii) provide you with marketing and promotional communications (in accordance with the applicable law); (ix) develop and offer additional features, functionality and services.
Upsolver and its Service Providers (on Upsolver’s behalf) use the information that is automatically collected (as set forth under Section 3 above) to: (i) improve you user experience on our Website and our Services and to provide a personalized experience, and implement the preferences you request.; (ii) offer you additional Services which may interest you and (iii) to provide you with marketing and promotional communications (in accordance with the applicable law) and to determine the effectiveness of our (directly or via our Service Providers) marketing and promotional campaigns (iv) to analyze the usage and performance of our Website and Services.
In addition, we may use your information to enforce our terms, policies and legal agreements, to comply with court orders and warrants, and assist law enforcement agencies, to collect debts, prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Service, and to take any action in any legal dispute and proceeding.
In accordance with such terms, we will process such customer content for the purposes of providing the relevant Services to the applicable customer and in accordance with our customer’s instructions. If you have any questions or concerns about how such information is handled, you should contact the customer who has contracted us to use our Service or to host or process such information. We will provide reasonable assistance to our customers to address any concerns you may have reading the above.
We may share personal information about you with the following third parties in the following circumstances; (i) with the Service Providers and other third parties who have a legitimate purpose for accessing it; (ii) with our subsidiaries, sister or parent companies; (iii) with other person or entity, as part of, our reorganization, merger, sell of our control or substantial portion of our business or other corporate change, including, during the course of any due diligence process with respect to the aforesaid (iv) if required by law in order to prevent, investigate, or take action regarding illegal activities or in response to legal process, court orders, subpoenas, or to establish or exercise our legal rights or defend against legal claims; all provided that the receiving entity will undertake to comply with this policy. In addition, we may disclose your personal information for any purpose with your consent.
We follow generally accepted industry standards to protect the personal information from loss, misuse, and unauthorized access, disclosure, theft or destruction. However, due to the nature of internet communications and evolving technologies, unauthorized entry or use, hardware or software failure, and other factors, we cannot guarantee the absolute security of the personal information or that the personal information will be immune from any wrongdoings, malfunctions, unlawful interceptions or access.
If we process personal information related to you when you are in the EU, we will take reasonable efforts in supporting your following privacy rights (i) the right to know what personal information we hold about you, where we process it and the right to access such information; (ii) the right to have any inaccurate personal information we hold about you rectified and the right to have any incomplete details completed; (iii) the right to have your personal details erased without delay unless we have to comply with a legal obligation. Such right shall apply only in certain circumstances, such as that your personal information is no longer necessary in relation to the purposes for which we collected it or you withdraw consent for us to process it; (iv) the right or object to restrict the processing of your personal information if you contest its accuracy, it was processed unlawfully or we no longer need the personal information for the purposes of our processing. Where processing has been restricted on this basis, we may continue to store your personal information; (v) the right to withdraw your consent to the processing of your personal information. Such right will not affect the lawfulness of processing based on consent before its withdrawal; (vi) the right to receive your personal information from us in an accessible and readable format; (vii) the right to object to the processing of your personal information for direct marketing purposes; (viii) the right to file a complaint with an information protection supervisory authority.
If you would like to exercise any of the above rights, please contact info@Upsolver.com so that we may consider your request in good faith, in accordance with the applicable law. We will make commercial reasonable efforts to address any of your concerns.
Please note that in the event that our Services process personal information on behalf of our customer (as specified under section 5 above) you should seek to exercise their rights above by direct their query to our customer which are the data controllers, with respect to such personal information.
In addition, you are entitled to unsubscribe from our Service Announcements (as defined above), by contacting us at info@Upsolver.com. Please note that if you unsubscribe from such Service Announcements (as defined above), you hereby agree to take full responsibility of all consequences, directly or indirectly, arising out of not being informed about the content of the Service Announcements in a timely manner.
We and our Service providers, have implemented appropriate safeguards for transfers of personal information originating from the EEA to other countries.
You may request to review or modify any of your personal information that you have previously provided to us or which we collected. If you have privacy concerns regarding access to or modification of your personal information, please contact us at info@Upsolver.com.
We will retain personal information we collect from you during the periods in which we have a legitimate business need purposes to retain such information. The specific period of retention may vary with respect to each applicable collected information. As set forth above, you can request the deletion of your personal information. When reviewing your request, we will consider our obligations in accordance with the applicable law, as well as our legitimate business need to retain such information.
Under California Civil Code sections 1798.83- 1798.84, California residents are entitled to ask us for a notice identifying the categories of personal information which we share with third parties for marketing purposes and providing contact information for such third parties. If you are a California resident and would like a copy of this notice, please contact us at info@Upsolver.com.