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Community Manager

Remote, US

We are looking to hire an experienced Community Manager to establish, delight and grow an engaged community of Upsolver users.  Upsolver is an incredibly user-friendly product that allows any data practitioner to build analytics pipelines.  It truly democratizes data lake analytics.

In this critical role you will be on the ground floor of building a vibrant community around our “free forever” Upsolver Community Edition. You will design, implement and manage our user community, plus work cross-functionally to help drive our product-led growth (PLG) initiative.

Responsibilities

  • Design, build and manage online channels for community engagement
  • Promote the Upsolver Community Edition to analytics “builders”, including developers, data engineers, DBAs/data warehouse managers and analysts 
  • Own recognition programs that reward community involvement and achievement within Upsolver Community Edition
  • Monitor community channels and respond to members in a timely manner
  • Build relationships with active community members and assist them with advocating for Upsolver
  • Connect to and leverage adjacent user communities
  • Plan, source and distribute content that promotes Upsolver and grows the community
  • Speak on behalf of the product and the community. 
  • Organize in-person community events including on-site management 
  • Establish and track Community KPIs 

Qualifications

  • Work experience as a successful community manager or similar role
  • Experience planning and leading community initiatives a plus
  • Ability to identify and track relevant community KPIs
  • Strong organizational and project management skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal and “teaming” skills
  • Nice to have: a background in the data management space
  • Nice to have: technical background




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